Returns Policy
Access our return & exchange portal on the link below:
Return & Exchange Portal
Returns
You have 60 days from the date of purchase to initiate a return for a full refund. The item/s must be in unused, original condition*
You can initiate a return using our returns portal.
Do I need to cover the return shipping cost?
It is the responsibility of the customer to cover any return shipping costs. If your return item is deemed to be faulty, or you have received an incorrect item, we will cover the return cost.
We recommend that return parcels are sent via a tracked service and have sufficient insurance should they be lost in transit.
The goods remain the customers’ responsibility until they are received at our facility so please ensure they are packaged appropriately to avoid damage during transit.
We are not responsible for any items that are returned to us by mistake.
What type of refund can I expect?
Refunds are processed and issued to your original payment method within 7 working days of receiving your return. It may take up to 10 business days for the transaction to appear on your statement depending on your bank.
How much will the refund be?
Full Order Returns:
If the full order is returned the refund will cover each item amount including our shipping cost.
Partial Order Returns:
If your order was eligible for a promotional offer such as a bundle deal discount or free gift with purchase and you subsequently return a portion of the order so that it no longer qualifies, then we reserve the right to reduce the refund amount by:
a. The discount earned from the bundle deal and/or;
b. The RRP of the unreturned free gifts
To qualify for a full refund, all items including free gifts must be returned.
**Does not apply to exchanges**
International Order Returns: (Outside the UK)
As above, however the customer will receive a refund for the value of goods paid, minus the cost of any import fees. The cost of the initial shipping/import duties & taxes will not be refunded.
*Original Condition - If you want to try your item on at home, that’s fine! But if it isn’t suitable, it must be returned to us in immaculate condition, fit for re-sale with the original tags still attached and free from any defined odour (food smells, cigarettes, perfume, deodorant etc.)
Faulty goods
On rare occasions, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us at support@dfyrs.com
Items damaged from excessive or long-term use are not considered faulty.